COVID-19: Our Response to the Outbreak
Mar 16, 2020
In the midst of global COVID-19 pandemic, it’s easy to give into the panic.? Schools and business closures, grocery and…
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Updates
New: Translate SMS chats, Find untagged chats, Merge tickets
Feb 04, 2019
The following improvements were released on February 3rd, 2019: SMS Live Chat translation LiveHelpNow text-to-chat feature finally gets translation service,…
AI Suggested Responses: Improving The Customer Experience
Jan 18, 2019
Businesses are beginning to realize that the easiest path to higher sales is to roll out the red carpet for…
Tag, You're It! - Win the Customer Service Game with Auto Tagging
Oct 29, 2018
When you are tagged in sports, it means you're out of the game (just like this little baseball player pictured).…
Chats by Chat Window and Canned Responses Stats Reports
Oct 11, 2018
Hey there! We released a couple new reports today in Analytics: Chats by chat window stats. You will now be…
NEW: Terminate chats with time delay, automatic messages for idle chat sessions
Apr 19, 2018
We would like to tell you about the recent LiveHelpNow Live Chat System update carrying two worth noticing features. …
Tracking Conversions influenced by Live Chat and Email Support interactions
Feb 15, 2018
LiveHelpNow Launches Conversion Tracking for Your Live Chat Sessions and Support Tickets The best part of tracking anything is when…
Facebook Integration
Feb 05, 2018
LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…
New report: Tickets by Source
Jan 10, 2018
Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…
Security incident Nov 23rd, 2017
Nov 25, 2017
BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…