Updates

                                          COVID-19: Our Response to the Outbreak
                                          New: Translate SMS chats, Find untagged chats, Merge tickets
                                          AI Suggested Responses: Improving The Customer Experience
                                          Tag, You're It! - Win the Customer Service Game with Auto Tagging
                                          Chats by Chat Window and Canned Responses Stats Reports
                                          NEW: Terminate chats with time delay, automatic messages for idle chat sessions
                                          Tracking Conversions influenced by Live Chat and Email Support interactions
                                          Facebook Integration

                                          Facebook Integration

                                          Feb 05, 2018

                                          LiveHelpNow Help Desk Software allows companies of all sizes to interact with their customers via Live Chat, SMS/Text, Email ,…

                                          New report: Tickets by Source

                                          New report: Tickets by Source

                                          Jan 10, 2018

                                          Ever wonder what percentage of support tickets your account receives comes from email and how many via Twitter or Facebook…

                                          Security incident Nov 23rd, 2017

                                          Security incident Nov 23rd, 2017

                                          Nov 25, 2017

                                          BETHLEHEM, PA – LiveHelpNow?has identified a cybersecurity incident in which an attacker was able to compromise one of our CDN…

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