Chat support suite

                                          Real-time support solution that’s super fast and oh so reliable.

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                                          HELP DESK SUITE

                                          Our flexible ticketing platform is a cinch to use for any agent.

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                                          FAQ BUILDER

                                          Speed up all your support processes with integrated FAQ pages.

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                                          Plugins & Integrations
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                                          Agent Handbook
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                                          Agent Test
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                                          Don’t let Phone calls slow you down

                                          Some customers just like to talk. Accommodate them with a
                                          direct line of support using our Call Ticketing platform.

                                          ALWAYS UP EVEN WHEN YOU’RE NOT

                                          Our 24/7 Callback Request system lets customers
                                          schedule a callback anytime, day or night.

                                          Call Management

                                          FULLY CUSTOMIZABLE CALLBACK FORM

                                          Liberate your agents with callback notifications sent via email and/or text message.

                                          Callback Window

                                          To embed a callback form on your website you will need to create a container element with a unique id attribute. You can now add the following javascript code to your website, replacing element_id with the id of the container element

                                          function lhnJsSdkReady(){
                                            lhnJsSdk.embedCallback("element_id", 0);

                                          RECORD AND TRACK ALL YOUR CALLS.

                                          Whether you’re looking to train your team or just filter through conversations,
                                          our thorough call log makes your entire client call history searchable and sortable.

                                          Call List

                                          Help is here

                                          Our Chat Support Suite is the must-have software for
                                          answering customer questions the moment they arise.

                                          This person gets it.

                                          “LiveHelpNow provides many features that our former chat system didn't have. Making ourselves accessible in more than just one way has really increased our level of customer service. The ability for students to create tickets when we are offline is a big plus as well. Also, the FAQ Dashboard serves as a great resource for frequently asked questions we receive. Most importantly, I love the customer service that the company provides. There's never been a time when my questions were not answered.”

                                          - Phong Yang, Counselor, California State University, Fresno

                                          More people who get it

                                          We Thought of Everything.

                                          Our tools work seamlessly with your favorite plug-ins and platforms.
                                          Yep, you’re running out of excuses.

                                          See for yourself

                                          Waiting is for lobbies and bus stops.