Chat support suite

                                          Real-time support solution that’s super fast and oh so reliable.

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                                          HELP DESK SUITE

                                          Our flexible ticketing platform is a cinch to use for any agent.

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                                          FAQ BUILDER

                                          Speed up all your support processes with integrated FAQ pages.

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                                          Applications
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                                          Plugins & Integrations
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                                          Documentation
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                                          Company
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                                          Agent Handbook
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                                          Agent Test
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                                          Webinars
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                                          Take control of email support

                                          Our Email Ticketing Platform enables agents to
                                          resolve support tickets faster, smarter and without confusion.

                                          ORGANIZE ON THE SPOT

                                          With our Email Support Ticket System, assigning, managing and supervising email tickets is easy.
                                          We provide a streamlined process, from customizable web forms to post-contact analytics.

                                          Ticket System

                                          GIVE AGENTS A CLEAN BASE OF OPERATIONS

                                          Unify your company support inbox and convert all email requests into sharable,
                                          easy-to-organize support tickets that can be assigned at a moment’s notice.

                                          Inbox to Agents

                                          PROTECT YOUR CUSTOMER INFORMATION BETTER THAN A GUARD DOG

                                          Securely receive highly confidential PCI & PHI data via email.

                                          Secure Forms

                                          Always covered by our 24/7 support.

                                          This person gets it.

                                          “Between the quality of the package and the enthusiasm of the people behind it, I feel like the sky’s the limit with this company.”

                                          - Joel Levin, VP of Support, Final Draft

                                          More people who get it

                                          We Thought of Everything.

                                          Our tools work seamlessly with your favorite plug-ins and platforms.
                                          Yep, you’re running out of excuses.

                                          Webhooks
                                          See for yourself

                                          EMAIL TICKET MANAGEMENT BENEFITS

                                          There is a better way to respond to customer emails

                                          Do you still have multiple team members monitoring a single customer support email inbox? There is a better way!

                                          SUPPORT TICKET EMAIL

                                          In as little as 10 minutes, the LiveHelpNow Support Ticket System will organize your email support and make your sales and customer service teams more efficient than ever before. Gone will be the days of overcrowded inboxes and duplicate replies. You’ll have the ability to create unlimited mailboxes in order to effortlessly manage multiple brands or workflows. Every email will be automatically routed to the appropriate skill or to an applicable agent. Customer inquiries will then be grouped and streamlined into one conversation. And, each ticket will be assigned a unique ID, a dynamic inquiry status and a complete, detailed customer communication history whether the interactions occurred via email, chat or phone.

                                          24/7 RESPONSES

                                          Do your customers often email you outside of regular business hours? Our support ticket management system will ensure that your clients’ receive a response 24/7/365. Regardless of whether the request has been submitted on your webpage or via direct email, the sender will receive an instant, customized reply that will let them know that their message is already en route to the proper agent. The best part is that your customers will feel special (even if they’re sending you an email at midnight on New Year’s Eve). All inquiries will be immediately assigned, queued, prioritized and ready for your team to view the moment that they log-in.

                                          SECURE FORMS

                                          Have you ever wished that you were able to receive a secure payment or other confidential information via email? Wish no more! Our “patent pending” Secure Forms are PHI, PCI and HIPAA compliant, making it possible for your clients to safely share financial, medical and other personal information with you via email.

                                          EMAIL MARKETING CAMPAIGNS

                                          Oh, we almost forgot to mention...Our support ticket management system will take some of the weight off of the marketing department, too. LiveHelpNow’s software can easily be optimized to conduct drip email marketing campaigns for lead nurturing.

                                          SUPPORT TICKET TIMELINE

                                          2009

                                          Support Ticket Software

                                          Support ticket software added to the product line

                                          2009

                                          Suport Ticket Live Chat Integration

                                          Support ticket integrated with live chat system to provide full history of customer interactions

                                          2012

                                          Support Ticket Customer Surveys

                                          Customer surveys system added giving visibility into CSAT for support ticket system.

                                          2013

                                          Triggers & Automations

                                          Triggers & automations added to support ever growing need of routing and handling incoming email inquiries in a more streamlined fashion

                                          2013

                                          Email Templates

                                          Ability to completely customize email templates per brand, category, department assignment for each inquiry to exactly match a specific workflow.

                                          2013

                                          Conversion tracking

                                          Know which inquiry, which agent, which exact funnel, etc. a customer interacted with before completing your specific conversion goal. Imagine tracking conversion from email interactions! Oh yes we did!

                                          2015

                                          Support Ticket Knowledge Base Integration

                                          Knowledge Base system integrated to help agents with answering complex inquiries fast

                                          2016

                                          Support Ticket Inquiry Tagging

                                          Inquiry tagging system introduced allowing automatic (AI powered) or manual tagging of incoming inquiries.

                                          2017

                                          Reporting

                                          Enterprise level analytics rolled out with ability to drill down to the actual ticket inquiry level to find issues or positive trends.

                                          2018

                                          PCI / HIPAA Compliance

                                          PCI/HIPAA compliant forms added giving ability to collect highly sensitive information via email.

                                          Waiting is for lobbies and bus stops.


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