Chat support suite

                                          Real-time support solution that’s super fast and oh so reliable.

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                                          HELP DESK SUITE

                                          Our flexible ticketing platform is a cinch to use for any agent.

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                                          FAQ BUILDER

                                          Speed up all your support processes with integrated FAQ pages.

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                                          Applications
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                                          Documentation
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                                          Webinars
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                                          Webinars

                                          When it comes to business, we know firsthand that it’s crucial to never stop learning. Welcome to where you will learn everything you need to know about customer service, customer experience, and employee experience. So, pull up a chair and hit play...a world of webinar knowledge awaits.

                                          Type:

                                          09-26-2019 How to create omni channel customer experience in the B2B sector

                                          In this #SmallBizCX19 session, Sue Duris discusses how to create omni-channel customer experience in the B2B sector.

                                          Webinar Tags:

                                          Customer experience

                                          Customer Service

                                          Sue Duris

                                          Omni-Channel Customer Service

                                          B2B Customer Experience


                                          09-26-2019 Be Amazing or Go Home Seven Customer Service Habits That Create Confidence with Everyone

                                          No matter what you do - sweep the floors, play football, or perform magic tricks for kids at birthday parties, you always have to strive to be amazing. One of the top customer service influencers Shep Hyken advises to do those things as if you were Beethoven writing a symphony. That is what will make us amazing. Otherwise, we should just go home. In this session, we discuss Shep’s lessons on amazingness that he outlines in his new book, \"Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone.

                                          Webinar Tags:

                                          Customer Service Habits

                                          Shep Hyken

                                          Lombardi Time

                                          Customer Experience

                                          Always Be Amazing


                                          09-26-2019 How to get your customer service teams motivated to deliver magical service

                                          In this #SmallBizCX19 session, Kate Nasser explains what magical customer service and teamwork is and the essentials you need to make it happen.

                                          Webinar Tags:

                                          Customer experience

                                          Customer Service

                                          Kate Nasser

                                          The People Skills Coach

                                          Customer Service Advice

                                          Magical Customer Service


                                          09-26-2019 How to Hire to Reduce Employee Turnover and Improve Customer Service

                                          In this #SmallBizCX19 session, Jill Raff discusses how to hire in a way that will reduce employee turnover, while improving your business's customer experience.

                                          Webinar Tags:

                                          Customer experience

                                          Customer Service

                                          Jill Raff

                                          Hiring Best Practices

                                          Employee Experience

                                          Reduce Employee Turnover


                                          09-26-2019 The Emotional Customer: Pave The Way For Positive Experiences With The 7 Service Triggers

                                          In this #SmallBizCX19 session, Adam Toporek defines the seven service triggers and explains how they can be used to create positive customer experiences.

                                          Webinar Tags:

                                          Customer experience

                                          Customer Service

                                          Adam Toporek

                                          7 Service Triggers

                                          Free Customer Service Tips

                                          Be Your Customer’s Hero


                                          09-26-2019 Social Chat How to Promote Yourself on Social

                                          Top customer experience expert Chip Bell is a romantic at heart. So when his car dealership sends him home with a rose for his wife after a routine maintenance check, the business wins both his appreciation and loyalty. In this session, Chip discusses value-unique customer experience, the power of creativity, and what business leaders everywhere can do to inspire employees to provide memorable customer experiences people will want to talk about.

                                          Webinar Tags:

                                          Remarkable Customer
                                          Experience

                                          Chip Bell

                                          Value-Unique Service

                                          Cracker Jack Techniques


                                          09-26-2019 Gaining Customer Experience Momentum

                                          In this #SmallBizCX19 session, Nate Brown discusses how to gain customer experience momentum and how to make customer experience the cornerstone of your company.

                                          Webinar Tags:

                                          Customer experience

                                          Customer Service

                                          Nate Brown

                                          Customer Experience Momentum

                                          Free Customer Service Tips

                                          CX Strategy


                                          09-26-2019 How to get your employees obsessed with customer service

                                          In this #SmallBizCX19 session, Jeff Toister talks about how companies can get employees to care about customers and keep a laser-like focus on customers even after business expansion and growth

                                          Webinar Tags:

                                          Customer experience

                                          Customer Service

                                          Jeff Toister

                                          Free Customer Service Tips

                                          The Service Culture Toolkit


                                          Questions?
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